Frequent Questions

At Atlantis Simple Cremations we get many questions about our cremation services. It is our hope that by answering many of these questions in this section we can be of assistance to you if you are suffering a current loss.



Our cremation Care Team is always prepared to answer any questions you may have in regards to our cremation services and also what steps your family must take after the loss of a loved one.


Listed below are our most frequently asked questions and answers to help you get to know about us and the cremation services that we offer. If you do not see a question you may have, feel free to call us at anytime and we will be happy to assist you.


While there may be other reputable Cremation Providers serving families in South Florida. Atlantis Simple Cremations is there for you and stands by you and your family every step of the way.

  • What do I do when a death occurs?

    Arrange online or call us. One of our Cremation Care Professionals is always available to assist you. We will then arrange the transportation  of your loved one into our care.

  • How can you offer such affordable pricing?

    We at Atlantis Cremations own our private crematorium. Unlike most, we do not sub-contract our cremations, nor use 3rd party cremation services, so we pass the savings to you. You deal directly with the crematory without using a "middle man".

  • How do I know that I am receiving the correct ashes?

    Because we own and operate our own crematory, your loved one is transported directly into our care. From the moment they are in our care, we begin a series of identifications and markers that stay with your loved one throughout the process.

  • What areas do you serve?

    We serve 100+ cities located in Broward, Miami-Dade and Palm Beach. We will continuously update our service areas as our coverage expands.

  • How do I get the cremated remains returned?

    We return your loved one’s cremated remains to any US postal address via USPS Priority Mail Express (free shipping within the State of Florida). We cannot mail to a P.O. Box. Signature is required. You may also make an appointment and pick up the cremated remains at our Care Center. Shipping outside of the State of Florida is available for an additional fee.

  • Can I plan in advance if I choose cremation?

    Pre-arranging funeral services can be done regardless of the final disposition. Pre-arranging is simply recording your wishes with the funeral home and prefunding if you choose to do so.

  • Can I get the cremated remains delivered in person?

    Absolutely. There's a fee of $150 for in person delivery of your loved one, by a team member of Atlantis. You may also save the $150 by picking up the cremated remains in person at our Care Center.

  • Can I pre-pay your services?

    Yes. We offer pre-planning that can be done online from the comfort of your home. We also have licensed pre-need counselors if you need assistance, just a phone call away.

  • How long does the cremation take?

    Cremations typically take two weeks, excluding weekends. A doctor must sign the death certificate. After the certificate has been signed, the County Medical Examiner's Office must review the death certificate and issue a permit authorizing the cremation. This process cannot be expedited. If the person is at the Medical Examiner's Office, then cremation takes place sooner. Once the death has been registered and all the permits and authorizations received, we may proceed with the cremation and ordering of the death certificates.



    MARCH 2020 NOTICE:


    DUE TO THE CURRENT COVID-19 PANDEMIC, CREMATIONS MAY TAKE 2-3 WEEKS. MOST PHYSICIAN'S AND HOSPITALITS'S OFFICE  PERSONNEL ARE WORKING REMOTELY. THIS AFFECTS THE TIME THAT THE CREMATION AND ORDERING OF DEATH CERTIFICATES MAY TAKE PLACE.

  • What if I need additional death certificates at a later time?

    Option one (online):     www.vitalchek.com  


    Option two (in person): Your local County Health Department

  • Do you notify social security?

    We notify Social Security of your loved one's passing. However, you must contact them directly if you are entitled to any benefits.

  • Why does it take so long for a cremation to occur?

    Although there is a time limit for the turn around of death certificates, sometimes a Doctor will refuse to sign a death certificate or will take more time than the law prescribes. This triggers a more in depth process where we would reach out to the local health department to assist us in having a Doctor sign a death certificate. We cannot proceed with a cremation without a signed death certificate nor without having the Medical Examiner's Office approve it. These processes cannot be expedited. 

  • Why can't I go in person to arrange a cremation?

    We at Atlantis try to keep the cost of cremation low. By having families arrange online, it allows us to run our operation more efficiently and are able to keep prices low. 

  • Can I see my loved one prior to cremation?

    We offer the opportunity to see your loved one prior to the cremation taking place. 

    Our private family goodbye is an additonal service offering  that allows up to five people, 20 minutes at our crematory